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Common queries answered

Frequently asked Questions

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Once your order was processed, for security purposes, we can’t change your order’s address. We can however if the order wasn’t shipped out yet, cancel that previous order with the wrong address. So you can place a new order with the correct address.

Return shipping costs remain non-refundable in undelivered, unclaimed, refused, or returned packages unless our error caused the issue.

Yes, you can track the Status of your order(s), locate the Navigation Bar on the top of the page and under Customer Help, click on the Shipping and Tracking Link. Enter your Order Number to see the Status of your package.

You can either locate the Navigation Bar on the top of the website and click the Contact Us button or email us at

Currently, we shipping across the U.S. for all your fragrance and cosmetic needs. Reliable domestic delivery coast-to-coast with unbeatable prices. International shipping options coming soon to expand our global reach. Stay tuned!

At FragranceXtreme, we strive to consolidate your items into one convenient shipment whenever possible. However, if your order is too heavy or contains bulky products, it may arrive in separate packages for faster delivery. Additionally, If you place multiple individual or separate orders it will arrive in separate packages. Rest assured, you’ll receive clear shipping details during checkout so you know what to expect.

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